Refund policy

You can request a full refund within 7 days of purchase if you’ve contacted our support team and a problem on our side can’t be fixed.

1. When you can get a refund

We want you to be happy with the service. You can request a full refund when all of the following apply:

• You make the request within 7 days of your original purchase date.
• You have contacted our technical support to try to resolve the problem (for example buffering, playlist or setup issues).
• The problem is confirmed to be with our server network, not with your local internet connection, or speeds below the recommended 25 Mbps for 4K.

2. Free trial

We offer a free 24-hour trial so you can check performance, content and device compatibility before buying a paid plan. We encourage everyone to try the service first.

3. When refunds are generally not given

• Requests made after the 7-day period.
• Problems caused by local internet outages or by your internet provider’s throttling, where a VPN resolves the issue.
• Mistaken purchases where support wasn’t contacted within 24 hours.
• Breaches of our terms of service, such as redistribution or sharing a subscription across more simultaneous screens than the plan allows.

4. How to request a refund

• Email: send your order reference and the email address you ordered with to support@kopiptv.com with the subject “Refund – [your order reference]”.
• WhatsApp: contact us through the contact page.

5. Processing time

Once approved, refunds are processed within 24 to 48 hours. Depending on your bank or card issuer, the money usually appears in your account within 3 to 7 business days.

6. Your rights under Australian law

This policy is in addition to, and does not limit, any rights you have under the Australian Consumer Law.